Data Privacy Policy
This website is brought to you by the Hilti authorised distributor for Uganda (“Electro Centre Limited”). Terms like “we”, “us”, “our”, etc. in this Privacy Policy refer to Electro Centre Limited Company. Terms like “you”, “your”, etc. refer to you as a user of the website, whether or not you register with the website.
Please read this Website Privacy Policy carefully, and do not use the website if you disagree with any of the practices described herein.
We know that you care about your personal data and so do we. That is why we exercise care to handle personal data carefully and sensibly. We do not only have a reputation for providing quality products and excellent customer service but are also committed to protecting your privacy in the online sphere. This Website Privacy Policy describes how we collect, process and use your personal data when you visit and/or register with the website.
Table of contents
• What is personaldata?
• Who is responsiblefor the proper handling of your personal data?
• What do we do withyour personal data?
• What types of personal data do we collect, process and use?
• Does the website use cookies and similar technologies?
• Why and with whom do we share personal data?
• Will personal data be transferred abroad?
• What else do we do to protect your personal data?
• How long do weretain personal data?
• What privacy choicesdo you have?
• Why do you receiveemails from us?
• Links to otherwebsites
• How are changes tothis Website Privacy Policy communicated?
• How to delete oredit your data?
• Contact us
What is personal data?
The term “personal data”, as used herein, comprises any information attributed or attributable to you as a user of our website, whether such information was entered by you,collected from you or otherwise obtained.
Who is responsible for the proper handling of your personal data?
As the provider ofthis website, Hilti is the responsible data controller for all personal datathat we hold about you, and that we collect, process and use in connection withyour use of the website or otherwise.
The Hilti approvedpartner gets access to this data to process your order. Read more about thisapproved partner in your country.
What do we do withyour personal data?
We collect, processand use your personal data only for the following purposes:
• To administer,operate, maintain and improve the website;
• To facilitate andprocess product and service orders placed on the website;
• To provide you witha more personalized experience of our website (e.g., by tailoring any contentor offers to your individual preferences);
• To evaluate youreligibility for certain types of offers, products or services;
• To help us toimprove and personalize the website, our products and services;
• To perform analyticsand conduct customer research, including general market re-search or surveyingour customers' needs and opinions on specific issues, generating sales andtraffic patterns, and to analyze advertising effectiveness, both on an anonymousbasis (e.g., by aggregating data) or on an individual basis (if legallypermissible);
• To answer yourquestions and respond to your requests;
• To provide you withinformation about products and services that may be of interest to youperformed through traditional mail, email, telephone, fax, newsletter,text/SMS, and MMS messaging, including periodic sending of promotionalmaterials on products, services and promotions of Hilti specifically dedicatedto you (direct marketing);
• To communicate withyou on other matters (e.g., to send you reminders, technical notices, updates,security alerts, support and administrative messages or service bulletins);
• To administerrewards, surveys, sweepstakes, contests, or other promotional activities orevents;
• To comply with legalobligations, prevent unlawful uses of the website, resolve disputes, andenforce our agreements;
• For other purposesthat you have specifically agreed to; and
• Otherwise aspermitted by applicable law.
We will seek your consent before collecting, processing and using your personal data for the above-mentioned purposes, where legally required. Likewise, if we wish to use your personal data for a new or different purpose, we will notify you there of and will only make such other use if it is required or permitted by applicable law or if you have consented to it.
For the purposesmentioned above, only a limited number of individuals within Hilti (e.g.individuals in sales, support, legal, finance, IT and accounting departments,as well as certain managers with assigned responsibility) will receive accessto your personal data.
What types of personal data do we collect, process and use?
Personal data that wecollect, process and use in connection with the website includes not onlyinformation that we actively collect while you interact with the website butalso information that you voluntarily provide to us over the website in variouscontexts (e.g., when you download software from our website, when you registerfor a sweepstake, when you send an e-mail to our customer service, when youfill in an online form, etc.). Hence, it is thus not possible to define anexclusive list of all potential types of personal data that we may collect,process and use. In general, however, typical types of personal data comprisethe following:
• Name, title andaddress;
• Personal contactinformation (phone, email, fax, etc.);
• Name, address,department, contact information and other information in relation to a companythat you represent (if any) and your function within this company;
• Login name andpassword;
• Hilti accountnumber;
• VAT number;
• User profile information;
• Confirmation ofbeing either a private or a professional user;
• User preferences(e.g., preferred language settings);
• IP address, operating system, browser type, browser version, browser configuration, name of internet service provider, and other types of computer and connection related information relevant to identifying your type of device, connecting to the website, enabling data exchange with you and your device, and ensuring aconvenient use of the website;
• URL and IP address of the website from which you accessed, or were directed to, our website,including date and time;
• Subpages visited while on our website, links followed on the website, including date and time;
• The full Uniform Resource Locator (URL) click stream to, through and from the website, includingdate and time;
• Service requests and orders placed;
• Shopping history ,including open and completed transactions;
• Search terms entered;
• Services/products viewed or searched for on the website;
• Shopping cart and payment information;
• Information collected by cookies or similar technologies (as described in the nextparagraph);
• Newsletter subscriptions, enrolment for promotions, use of special offers, etc.
• Consents, authorizations, etc. granted;
• Survey answers,reviews, ratings and other types of feedback provided;
• Content of anycommunication sent through the website, including any information posted insocial communities on the website or otherwise shared with Hilti and/or otherusers, as well as chat messages and chat transcripts;
• Information onsoftware downloaded from the website; and
• Any otherinformation that you enter on, or upload to, the website (e.g., content thatyou fill into an online form, a photo that you upload).
Does the website use cookies and similar technologies?
Cookies are small textfiles located in your browser directory. When a website is accessed, a cookiethat is placed on a device sends information to the browser. Cookies areextremely common and used on a number of websites. In general, the purpose ofcookies is to improve the performance of the website and the user's experiencein using that web-site, though cookies may also serve advertisements (which weexplain below).
Hilti uses thefollowing types of cookies and similar technologies in connection with thiswebsite:
• Google Analytics(persistent cookie that lasts after you close your browser): This website usesGoogle Analytics, a web analytics service provided by Google, Inc. (“Google”).Google Analytics uses cookies, which are text files placed on your computer, tohelp the website analyze how users use the site. The information generated bythe cookie about your use of the website will be transferred to and stored byGoogle on servers in the United States. Before the transfer this informationwill be anonymized by removing the last octet of your IP address. Google willprocess this information on our behalf for the purpose of evaluating your useof the website, com-piling reports on website activity and providing otherservices relating to website activity and internet usage. Google will not linkyour IP address with any other data held by Google. You may refuse the use ofcookies by selecting the appropriate set-tings on your browser, however pleasenote that if you do this you may not be able to use the full functionality ofthis website. You may further opt-out of the collection of your usage data(including your IP-address) and the processing of the data by Google bydownloading and installing the add-on for your current web browser from thefollowing link: tools.google.com/dlpage/gaoptout.
• JsessionID (sessioncookie that that last until you close your internet browser): Hilti uses acookie that serves to identify the user during his current session on thiswebsite. The Jsession ID cookie collects the user’s session ID but does notstore any personal data after the user has closed his session and does nottransfer any data to third parties.
You can modify yourcookies settings, or refuse to accept cookies at all, thus limiting the amountof personal data that we receive about you. The “Help” portion of the toolbaron most browsers tells you how to prevent your browser from accepting new cookies,how to have the browser notify you when you receive a new cookie, or how todisable cookies altogether. Please be aware, however, that you might then not be able to take advantage of some functions and features of the website.
For a more thorough explanation of what cookies are and how they operate, please read the All About Cookies website.
Why and with whom dowe share personal data?
For the purposesmentioned above, we may share your personal data with third parties, includingother entities of the Hilti group of companies. We do not sell, trade, rent,disclose, transfer or otherwise share your personal data, unless to the extentdescribed in the following or as agreed by you in a specific context (e.g.,where you consenting to other types of data transfers in connection withenrolling for a specific service). Whenever sharing personal data, we do soonly in strict accordance with applicable laws.
Potential recipientsof your personal data are listed in the following:
• Other Hilti group entities and Hilti business partners: We may share your personal data with other entities of the Hilti group of companies (e.g. Hilti Market Organizations responsible for the respective local websites) and with our business partners if there is a legitimate reason to do so (e.g., where a business partner render sparts of services ordered by you such as email service providers) and such sharing is legally permissible. A legal permission exists for instance if you have consented to the sharing of your personal data or if applicable law permits or requires it. In any case where we share your data with other entities of the Hilti group of companies or with our business partners we do soonly for specific purposes.
• Third party service providers: We may employ third party service providers (i.e., companies or individuals engaged by us) to perform certain functions on our behalf and under our instructions. Examples include database management, maintenance services, web analytics, handling in-bound inquiries, delivering packages, sending postalmail and email, removing repetitive information from customer lists, analysing data, providing sales and marketing assistance, processing credit cardpayments, and providing customer service. Third party service providers may forinstance include IT companies, credit card processors, credit rating agenciesor legal, financial and other advisors. Any third party provider will haveaccess only to such personal data needed to perform its specific functions, andonly for the purpose of performing these functions. We will ensure that anythird party service provider is aware of and abides by these obligations. Wewill also ensure that any third party service provider treats your personaldata no less protective as required by applicable data protection laws and thatthey adopt adequate technical and organizational security measures.
• Other users of thewebsite: If you use posting, chat, messaging or other interactive functionsprovided on our website we may disclose your personal data to other users ofthe website, but only as required in connection with such functions.
• Courts, lawenforcement authorities and regulators: We may share personal data when webelieve it necessary to comply with the law, to protect the rights or safety ofour website, other users, or third parties (e.g., for fraud protectionpurposes). Without limitation, this may include cases in which we are requiredto share personal data by the law or binding order of courts, law enforcementauthorities or regulators. We will carefully determine the permissibility ofproviding personal data in each such context, paying particular attention to the type of request, types of data affected and any impact that a disclosure ofpersonal data would have on the user affected. Should we decide to disclosepersonal data in such context we will also consider ways of reducing the scopeof the disclosure, for instance by redacting the information provided.
• Buyers: As we continue to develop our business, we might sell all or parts of our website or business. In such transactions, user information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Website Privacy Policy, unless you consent otherwise.
Will personal data be transferred abroad?
Recipients of yourpersonal data may be located in any country. This may include countries whereapplicable data protection laws provide a lesser degree of protection than yourhome country. For instance, if you are located within the EU/EEA or Switzerland,the country where the recipient is located may not qualify as a safe countrywithin the notion of the European Data Protection Directive (95/46/EC) or theFederal Data Protection Act of Switzerland. In such case, Hilti willnevertheless ensure an adequate level of protection for your data, for instanceby ensuring that the recipient abides by the principles of the Safe Harbor (forrecipients in the US) or by requiring the recipient to enter into so-called ECModel Clauses, which are sets of contractual clauses adopted by the EuropeanCommission for the purpose of adducing adequate safeguards to personal data inconnection with cross-border transfers.
What else do we do toprotect your personal data?
Hilti understands the importance of data security and we want your browsing and purchasing experience with us to be as safe as possible. We have implemented reasonable safeguards and precautions to protect your personal data, including technical and organizational measures against unauthorized access, improper use, alteration, unlawful or accidental destruction, and accidental loss, both in an online and offline context.
Also, please understand that, while we strive to protect your personal data against potential risks and exposures, there is no absolute security in the online sphere. Hence, we ask you to support our IT security efforts by not disclosing any data on our website that is particularly sensitive or not required in the specific context. In this context, please note that credit card credentials will not be stored absent your explicit permission. Further-more, you can help us protecting your personal data by signing off when you finished using login-protected areas of the website.
How long do we retain personal data?
Your personal data is not retained by us for longer than necessary for the legally permissible purposes for which they were collected, as required under applicable retention policies and/or as required or permitted in accordance with applicable law.
What privacy choices do you have?
You have a variety of choices regarding which data we may collect, process and use about you and for which purposes. Some of these choices include the following:
• You may use our website and its functions and features anonymously or through a pseudonym, unless where it is strictly necessary to identify you (e.g., in the context of a purchase).
• You can choose not to provide certain personal data at all, in particular where we seek your consent for the collection of information.
• You may at any time withdraw any privacy consent provided in the past with future effect and/or use our newsletter opt-out features and other features to unsubscribe.
• You may at any time object to further uses of your personal data for marketing purposes.
• Upon registration you can choose which personal data you wish to share with us. You can delete, add or update your profile information under “Change my profile”. When you do so, we may however keep a copy of the prior version for our records and may continue to use it for lawful purposes to the extent required.
Why do you receive emails from us?
We may send you emails for various reasons, including the following:
You have subscribed to our newsletter and/or opted in to receiving other types of marketing communication from us.
You have boughtsomething on our website and we contact you in the context of this transaction.
You have placed an inquiry with us and we contact you in response to such an inquiry.
We want to provide you with updates, privacy notices, warnings or other important information relevant to our users.
If you are a registered user and wish to opt out from receiving marketing communication from us please change your preferences by visiting the “Change my profile” sectionof your account. You may also opt out by contacting us as described in the“Contact us” section below.
Links to otherwebsites
Our website maycontain links to other websites. Such other websites are not controlled by us.When you visit such other website you do so at your own risk. Hilt cannot, anddoes not, assume any responsibility or liability for such other websites, thecontent of such websites and their privacy practices, nor do we endorse them.We encourage you to familiarize yourself with the privacy statements providedby such other websites prior to providing them with information about you orentering into any transactions on them.
How are changes to this Website Privacy Policy communicated?
Our business changes constantly and, therefore, our Website Privacy Policy will have to be adjusted from time to time. In such case, we will post on the website a new version of this Website Privacy Policy. You may easily identify a new version by checking the version data given in the last line below. Once posted, your continued use of our website will be deemed as your acceptance of the new version of the Website Privacy Policy.
Information/Cancellation/Deletion
You may contact Electro Centre Limited at no cost if you have questions relating to the collection, processing or use of your personal information, if you wish to request the correction, blocking or deletion of the same, or if you wish to cancel explicitly granted consent. Please note that you have the right to have incorrect data corrected or to have personal data deleted, where such claim is not barred by any legal obligation to retain this data.
Contact us
Your feedback isalways welcome. If you have any questions or concerns about our privacypractices or your online privacy, please do not hesitate to contact us. You mayalso contact us if wish to gain access to the personal data we hold about you,if you wish to request that your personal data be updated, rectified, deletedor blocked, or that we refrain from further use of your personal data, if youwish to withdraw any consents previously granted, or if you wish to object tothe creation of individual user profiles.